Copyright James Langan/RoadTraveler All Rights Reserved.
Resource: Extreme Outback Products
Armstrong Ratcheting Wrenches and Customer Service Part 2
As detailed in my first post about Armstrong Ratcheting Wrenches Customer Service I purchased a new, surplus tool kit that included a good selection of Armstrong reversible ratcheting wrenches. The 15 mm wrench was missing its guts, making it only an open-end wrench.
These tools were purchased when I learned of a good deal, and except for the cursory initial inspection, they sat in their shipping box for a few months in my garage. When I continued working on organizing the new kit, I found more defects as I laid out the tools for photographs.
Armstrong obviously has a problem with quality control. In this one tool set I received one wrench with no ratcheting parts, and this 1/2-inch wrench with a substantial bow in the tool. The 5/8 wrench had much less bow, but also was not flat. (I didn’t ask for the 5/8-inch wrench to be replaced.)
Again I called Armstrong’s customer service phone number and explained the situation. Not only had I purchased these tools from a surplus retailer, but also a few months had passed. I offered to return the defective tool, or take it to a local outlet, but apparently I don’t sound like a person trying to get something for nothing. The customer service lady said she would send out a replacement without asking me to return the bent tool. It took more than a week, but little padded envelope arrived in the mail containing a new and flat 1/2-inch ratcheting wrench.
Kudos to Armstrong Tool for being very reasonable and helpful. Though the quality of the tool kit left something to be desired, their response was good, even generous, compared to what one might receive from other companies. It’s also worth noting, that while assembling this new tool kit, I was trying to purchase made-in-USA tools when practical and affordable. Aside from the possible benefits of buying American made tools, I’ve been pleased that every time I called Armstrong I spoke to someone in the USA, working directly for Armstrong/Apex Tool Group.
Copyright © 2012 James Langan
Armstrong Ratcheting Wrenches and Customer Service
As part of my goal to put together a complete, high-quality tool kit for my Tundra, I purchased a set of SK 3/8-inch sockets (SK 3/8″ tool set). As handy as sockets can be, combination wrenches are often more practical and it’s easy to have a need for both when away from home. I considered reallocating a big set of Craftsman wrenches from my shop, not finding any made-in-USA wrenches I could afford, when a friend on the Expedition Portal Forum shared a link to a set of surplus combination wrenches from Uncle Sam’s Retail Outlet.
I rarely buy anything surplus, a couple small shovels are the only items in recent memory, but these were new, made-in-USA Armstrong brand ratcheting combination wrenches, both SAE and metric. The surplus USMC Tray (NSN # 5180-01-553-6556) also included a few screwdrivers and a rack of 1/2-inch drive SAE deep sockets, but it was the the reversible combination wrenches I wanted. The kit was only $135, although with tax and shipping from the east to the west, the price jumped $176. When compared to the retail prices for the wrenches alone, $176 was still a very good value.
A week passed, the tools arrived, and I opened the box to inspect them. They were scattered, but everything appeared to be in the box. Looking closer it was appearant there was something missing. The 15 mm combination wrench was there, but was missing all of the guts that make it a box-end wrench. A round hole was not going to turn 15 mm fasteners.
Uncle Sam’s is a surplus retailer, the kit I purchased is not a normal Armstrong kit sold to the general public, and Uncle Sam’s was now “sold out”, so I went straight to Armstrong/Apex Tool Group for warranty service.
I called the customer service number on Armstrong’s site, and explained what I had purchased and from where. The lady’s initial instructions were to return the set to the retailer and have it replaced. I explained how that was not an option, the product was new, but was a special military set from a surplus vendor. We went back-and-forth a few times, the conversation was polite and professional, but it wasn’t looking good…
The customer service representative asked me for a part number on the kit, I gave her something off the Uncle Sam’s invoice that didn’t help, later giving her the NSN number (National/NATO Stock Number) on the box which she could cross reference. I restated that I didn’t need a complete replacement kit, just the 15 mm wrench was missing its ratcheting parts. Then she asked for the part number off the wrench. Easy.
Of course she had that part number in her computer system and said she was going to ask her supervisor’s permission to send out a single 15 mm wrench, she didn’t think it would be a problem. I thanked her!
Although I had to argue a little to get the lady off her regular routine of “return to the retailer”, she was eventually quite helpful. I was very polite (“yes ma’am”) the whole time, but for Armstrong to send me a knew wrench without the old one first was huge. Thanks Armstrong Tools.
Copyright © 2012 James Langan
Garage Compressor Hose
I’ve been bent on Made-in-USA for the past several weeks. It’s not that I don’t or won’t buy things made elsewhere, it’s almost impossible not to. But when there is a choice, sometimes it’s simply a matter of paying attention to the labeling and choosing one product over another. Sometimes you will pay more for American made, but not always.
Recently I went to a local tool store because I needed a new hose for my shop compressor. We are lucky to still have a couple local, independent tool stores here in Reno, Nevada. Apex Saw Works has been a family owned business since 1968, their prices are competitive, and their service is good.
My compressor hose had been failing at the end for years, and finally split and started leaking when bent. The old 3/8″ hose was Made-in-USA (surprisingly), and at 100-feet long was longer than I need in my garage. My compressor is on wheels and can be moved, but 50-feet is a better length for most projects.
There were a few hose options, one much more heavy-duty (and heavy) than I wanted, and probably not needed for my home shop. I decided on this 3/8″ x 50′ lightweight, kink & tangle resistant, polyurethane-reinforced AirPro product, marked “Made in the USA” and “Patent Pending”. Made by Contractor’s Choice which is based in Eugene, Oregon. I could have chosen blue, but of course I picked the red line for $37.00.
Our climate is dry, though I should still drain the moisture from the bottom of my compressor more often, but I took this opportunity to open the petcock. There was a surprising amount of water inside, though there was very little rust. Reading the instructions on the back of the packaging I was surprised to learn there was a break-in procedure to follow: Uncoil and straighten the hose to full length, attach an air nozzle or tool, charge with air to recommended working pressure, pull straight to remove any twists, and allow to sit under pressure for 30-minutes. The instructions also state to store the hose in loops, not to chain braid or coil into figure eights.
After two days the tank has lost very little pressure while sitting fully charged, a nice upgrade. Should I swap some tires and wheels?
Copyright © 2012 James Langan
S-K In Green Boxes
ToolTopia.com is based in Louisiana. When I ordered my new S-K 3/8-drive socket set (#94549, $138) on Monday I figured I’d be lucky if it arrived by Friday…tomorrow. Once the FedEx shipping information was available online, I saw that tools were coming from Fresno, California. Free ground shipping had the tools in my hands in just two days. Nice.
Initial fondling was pleasurable and confidence inspiring. I like the fitted plastic case the tools come in, and the ratchet has a better feel to the clicks than anything in my modest toolbox. The ultimate test will be after use and over time, but I like them.
My friend Paul, who used to make his living turning wrenches on diesel trucks and buses, was with me when I opened this late Christmas present, liked the ratchet as well. Paul’s tool knowledge is more complete than mine. He likes the direction changing dial better than the now common lever because it doesn’t inadvertently change directions, particularly at the most inappropriate time when tucked into a tight place. I’ve experienced an inadvertent direction change many times, often with my ratcheting combination wrenches.
I was surprised that I didn’t dislike the direction change dial on the round-head-fine-toothed (RHFT) S-K ratchet like I’d anticipated. Maybe this is because the RHFT dial-actuated ratchets I used decades ago were cheap? My memory is that the dial needed to be turned 90-degree or more and were rough? The S-K ratchet needs about a quarter turn to change from on to off, and feels smooth. Again, use will determine my long-term opinion, and a more detailed review will need to develop.
For $16.00 extra I purchase the S-K 94549A kit that “includes” the 9-piece SAE S-K 19733 hex bit set, which ToolTopia.com sells separately for $66.00. So for $154.00 I received a pretty complete 3/8-drive socket set, and a nice hex bit set that goes from a small 5/32″ to a rather large 5/8″. Am I the only one that sees this as a very good made-in-USA value?
RoadTraveler—Rolling Forward
Copyright © 2012 James Langan
Tool Shopping
As part of a new project I’m in the process of assembling a new travel tool kit. In the past I’d drive to my local Sears store, buy a fairly complete set of Craftsman sockets and ratchets, which would include 1/4″, 3/8″, and 1/2″ regular and deep sockets, far too few combination wrenches, and too many screwdriver bits to increase the pieces count of the kit. I’d use this as a starting point, add some adjustable wrenches, screwdrivers, and later some hex bits and be well on my way to having a fairly complete basic travel kit. Though I tend to drive newer, reliable, well-maintained vehicles, I don’t like to leave home without tools. Remote travel makes loose parts and little repairs more important.
Sears Craftsman tools are surely not the highest quality choice, but for this amateur wrench turner they have worked well most of the time, and were inexpensive enough to allow me to compile a travel kit for each of my vehicles. Unfortunately the quality, service, and selection has been in a nosedive at Sears. One reason for this is likely the competition from less expensive tools made mostly in Asia. For decades Made-In-USA was the mantra of Craftsman tools, and they were intentionally affordable, quality U.S. made tools. This is changing.
The Harbor Freight chain is a good example of very inexpensive tools made elsewhere. I’ve purchased a few tools from Harbor Freight in the past, mostly when I needed a specific tool immediately, which I’d likely not use again or often. I’ve never purchased a complete set of tools from Harbor Freight or similar outfits, though I was very close recently as the price is very attractive, and surely for many uses the tools can be good enough. However, when possible I typically prefer to buy higher quality products (not just tools), and also prefer Made-in-USA items. Depending on what one is shopping for, looking for products manufactured in the U.S. is increasingly difficult. It would be very easy to write a long digression about the reasons to buy American made, high quality products, but l will just say that I like to vote with my dollars when it’s practical.
There are still a few (mostly) American made tool companies, which have traditionally been marketed from roving tool trucks, the Snap On and Mac brands come to mind but there are others. Though, as in the past, these brands can be extremely expensive for the average joe. I did some web research over the past week and learned that there are a couple other Made-In-USA auto mechanics tool companies, notably Wright and S-K.
I quickly focused on the S-K brand as I already have a few S-K tools, and S-K sets are readily available at discounted prices online. Yes, they are much more expensive than Asian or Craftsman tools if you pay retail, but they are moderately priced from online sources. Reading a couple threads on GarageJournal.com I learned that S-K declared bankruptcy and was immediately purchased by Ideal Industries in August 2010. Quoted from a 2010 press release: “Acquiring SK Hand Tools will expand our focus on American-made quality, service and value. Loyal customers can count on the SK brand being re-energized under IDEAL ownership as the premier ‘Made in USA’ line of professional tools.” http://www.idealindustries.com/whatsnew/press_releases/view.jsp?news=2010-08-23_sktool
Another thing I like about the way these S-K mechanic’s hand tools are being sold, is that I can buy smaller, yet more complete sets of tools to cover a specific need. For example, there is one very complete all metric set of 1/4″ and 3/8″ drive sockets, SK 94562. Want a nice 3/8″ drive set of SAE and metric sockets, standard and deep? The 49-piece SK 94549 has my attention, currently only $138.00 on ToolTopia.com. Are these new S-K tools as good as the other U.S. made tools with the big reputations? S-K surely thinks and says so. Some argue the reduced price compared to the big names like Snap On are due to the reduced marketing and tool truck middleman. I don’t know, but I’m about to find out. For the record, a few years ago I did buy and regularly use 1/4″, 3/8″, and 1/2″ Snap On ratchets.
Of course if I eventually buy a few S-K sets, I could easily end up with better travel tools than I have in my shop box. That’s a nice problem to have, and surely the Craftsman stuff could move into my truck and the S-K bits could become my primary tools.
RoadTraveler—Rolling Forward
Copyright © 2012 James Langan